Lesson Policy

What can I expect?

You will receive an email to set up login access to the Student Portal for MyMusicStaff. Your account will be linked to your family’s lessons, make-up credits, invoices, and more. You will be able to login to your account at any time from MyMusicStaff.com or the login button on the DRMS website.

 

All lessons will be paid for in advance on the 1st of the month by AutoPay. AutoPay is going to be required for all new and returning students. Monthly tuition is prorated and may fluctuate depending on the days in each month based on the DRMS annual calendar. Half hour lessons are $40, 45 minute lessons are $50, and hour lessons are $60.

 

Your commitment to monthly AutoPay is matched by our commitment at DRMS that we will keep your lesson time with your chosen teacher secure.

 

Can I do lessons every other week or monthly?

We strongly recommend weekly lessons for the best experience of student growth, especially when it comes time to start building a practice routine. Our schedules are filling up during our highest demand times (after school and Sundays) in such a way that we can no longer accommodate scheduling for non-weekly students. The only non-weekly students we are currently accepting are adult students with flexibility Monday-Thursdays in the morning/early afternoon before 3pm, or production/recording students.

 

Are there any additional fees?

There is an automatic late fee of $10 for invoices that are not paid in full by the 7th of each month.

 

How do I setup my account for AutoPay?

We can set your account up for AutoPay at DRMS or by phone. You can also sign up for AutoPay and add your bank account or credit card online by following the directions below.

Log in to the Student Portal

Click on your name in the top right corner >

Profile Settings >

Under Payment Options click ‘Add Bank’ or ‘Add Card’>

Enter your bank or card info and click save

What type of payments do you take?

We accept all major credit cards and bank transfers.

 

What is your makeup / cancellation policy?

Beginning on the 1st of the month, students can cancel up to 24 hours before the lesson and receive a make-up credit. The maximum number of make-up credits allowed is 5 per year. Students that cancel within 24 hours of the lesson will be charged the full amount and will not receive a make-up credit, without exception other than cases of extreme emergency such as a hospital visit or death in the family. Students that arrive more than 15 minutes late will be charged for the lesson and the teacher has the right to cancel the lesson.

 

We always offer the option to switch to a virtual lesson, and can do so with even as much as 15 minutes notice in cases of minor illness, weather delays, traffic, etc!

 

Can you remove a lesson from my invoice?

Yes. You may remove ONE lesson from your invoice per month as long as you let us know before the 1st. Filling out our Lesson Cancellation Form is the preferred method to remove lessons from an invoice. Starting on the 1st of the month, please use the student portal to cancel lessons. 

 

What happens when a teacher cancels a lesson?

You will not be charged for any teacher cancellations and your next invoice will include a credit for the cost of the lesson. You are not required to reschedule lessons canceled by your teacher although it is encouraged. Make-up credits are not issued when a teacher cancels a lesson.

 

What about weather cancellations?

We follow the Jeffco Public Schools calendar for weather-related cancellations. If school or after school activities are canceled, we will close the music school, but will still be available if you would prefer to switch to a virtual lesson instead. If you cannot switch to attend a virtual lesson then your next invoice will include a credit for the cost of the lesson.

When do make-up credits expire and how do they work?

Starting on the 1st of the month, make-up credits will be issued for lessons canceled with more than 24 hrs. notice. The maximum number of make-up credits allowed is 5 per year. Make-up credits expire at the end of the DRMS calendar year on August 31st of each year and can not be transferred to another teacher. They can be used in 3 ways:

 

-They can be used to schedule an extra lesson with your teacher. Registration closes 24 hrs. before each available time slot.

 

-They can be used on one of the DRMS scheduled Make-Up Days, which are listed in the yearly calendar.

 

-They can be used in case of an emergency if you are unable to attend your lesson and you fail to give us 24 hrs. notice.

 

How do I schedule an extra make-up lesson?

By phone, in person, or online. To schedule a make-up lesson online, login to our student portal to see your teacher’s available times on the calendar and click on a time to register.

 

How do I un-enroll from lessons and autopay?

Notice must be given by the 1st of the month to un-enroll in lessons for the following month. No refunds will be issued after the 1st of the month. Un-enrolling for lessons forfeits your lesson time. If at any point you would like to return to lessons you are always welcome back, just be aware that your preferred time or teacher may no longer be available.

 

Will my invoice include other services such as classes, workshops, summer camp, or recitals?

Invoices can include other services such as workshops, classes, or summer camp if staff are notified of sign up interest by the 1st of the month before that service begins. Registration for classes, workshops, and summer camp can also be purchased on the DRMS website. The location to purchase recital tickets will vary depending on the venue but will generally not be included on invoices.