Lesson Policy

Can I do lessons every other week or monthly?

We strongly recommend weekly lessons for the best experience of student growth, especially when it comes time to start building a practice routine. Our schedules fill up during our highest demand times in such a way that we can no longer accommodate scheduling for non-weekly students. 

 

Are there any additional fees?

We have a one-time registration fee of $25 per family that we will include on your first month's invoice. There is an automatic late fee of $10 per day for invoices that are not paid in full by the 7th of each month.

 

How do I setup my account for AutoPay?

We can set your account up for AutoPay at DRMS or by phone. You can also sign up for AutoPay and add your bank account or credit card online by following the directions below.

Log in to the Student Portal

Click on your name in the top right corner >

Profile Settings >

Under Payment Options click ‘Add Bank’ or ‘Add Card’>

Enter your bank or card info and click save

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What type of payments do you take?

We accept all major credit cards and bank transfers. Credit card transactions will be subject to an additional 3% processing fee.

 

What is your makeup / cancellation policy?

Beginning on the 1st of the month, students can cancel up to 24 hours before the lesson and receive a make-up credit. The maximum number of make-up credits allowed is 5 per year. Students that cancel within 24 hours of the lesson will be charged the full amount and will not receive a make-up credit, without exception other than cases of extreme emergency such as a hospital visit or death in the family. Students that arrive more than 15 minutes late will be charged for the lesson and the teacher has the right to cancel the lesson.

 

We always offer the option to switch to a virtual lesson, and can do so with even as much as 15 minutes notice in cases of minor illness, weather delays, traffic, etc!

 

How do Trial Lessons work?

Once we have agreed on a time and date for a trial lesson we will ask you to submit our registration form. All trial lessons are at our regular lesson rates unless as part of a special promotion. Upon receipt of your registration form, we will put a hold on that date/time moving forward. We will not charge your preferred payment method until after your first lesson. At that point, if you would like to continue lessons we will add you to our monthly billing schedule starting on the 1st of the following month. You have three days from the date of the trial to decide if you'd like to continue. If you need to cancel a scheduled trial lesson, please notify us at least 24 hours before. If a trial lesson is missed without 24 hours of notification we will run the payment method on file for the cost of the missed lesson on that date.

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Can you remove a lesson from my invoice?

Yes. You may remove ONE lesson from your invoice per month as long as you let us know before the last business day of the month. Filling out our Lesson Cancellation Form is the preferred method to remove lessons from an invoice. Starting on the 1st of the month, please use the student portal to cancel lessons. 

 

What happens when a teacher cancels a lesson?

You will not be charged for any teacher cancellations and your next invoice will include a cash balance forward for the cost of the lesson. You are not required to reschedule lessons canceled by your teacher although it is encouraged. Make-up credits are not issued when a teacher cancels a lesson.

 

What about weather cancellations?

We follow the Jeffco Public Schools calendar for weather-related cancellations. If school or after school activities are canceled, we will close the music school, but will still be available if you would prefer to switch to a virtual lesson instead. If you cannot switch to attend a virtual lesson then your next invoice will include a cash balance forward for the cost of the lesson.

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When do make-up credits expire and how do they work?

Starting on the 1st of the month, make-up credits will be issued for lessons canceled with more than 24 hrs. notice. The maximum number of make-up credits allowed is 5 per year. Make-up credits expire at the end of the DRMS calendar year on August 31st of each year and can not be transferred to another teacher. They can be used to schedule an extra lesson with your teacher on any open time slot in the MyMusicStaff student portal. Registration closes 24 hrs. before each available time slot.

 

How do I schedule an extra make-up lesson?

Make-up lessons must be scheduled online via our student portal. To schedule a make-up lesson online, login to our student portal to see your teacher’s available times on the calendar and click on a time to register.

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Do cash balances forward expire and how do they work?

In the event of a teacher cancellation, weather cancellation, or other miscellaneous reason, sometimes you may see funds from the current month roll over into next month's invoice. If for some reason you stop lessons and are not able to use these funds, they will stay active in your account until the end of our academic calendar year, at which point all balances forward will expire.

 

How do I un-enroll from lessons and autopay?

Notice must be given before the last business day of the month to un-enroll in lessons for the following month. No refunds will be issued after the 1st of the month. Un-enrolling for lessons forfeits your lesson time. If at any point you would like to return to lessons you are always welcome back, just be aware that your preferred time or teacher may no longer be available.

 

Will my invoice include other services such as classes, workshops, summer camp, or recitals?

Invoices can include other services such as workshops, classes, or summer camp if staff are notified of sign up interest by the last business day of the month before that service begins. Registration for classes, workshops, and summer camp can also be purchased on the DRMS website. The location to purchase recital tickets will vary depending on the venue but will generally not be included on invoices.