Terms and Conditions and Privacy Policy
Deeply Rooted Music School, LLC
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. Your purchase of services from this company indicates your understanding of and agreement to our Terms and Conditions and Privacy Policy. If you do not agree with these Terms and Conditions or Privacy Policy, DO NOT continue purchasing from this company. These terms are subject to change by Deeply Rooted Music School, LLC. at any time without prior written notice, in Deeply Rooted Music School, LLC’s sole discretion.
Order and Payment Policies
1. Online Reservations
For any lessons that you wish to request, please book using our website www.deeplyrootedmusic.com/lessons. You may also contact us via email info@deeplyrootedmusic.com or phone (303) 333-0072 and Deeply Rooted Music School will respond to organize a lesson. Lessons requested, time, location, and payment are agreed upon with student contracts for services prior to lesson.
2. Lesson Payments
Payments are listed in the Student Enrollment Agreement and include costs of lessons and rental fees for instruments if applicable.
Payments must be made either by AutoPay on the first of each month or entirely prior to the state of the class for the semester. Late fees of $10.00 per day will be assessed for late payments or late returns on rentals.
We do not store your credit card information ourselves or take your credit card information. For any services, you can pay via cash or check in person in our offices or by credit card online through our third-party payment provider, Clover Connect, powered through Opus1. Please visit Opus1’s site for their privacy policies related to the protection of your financial information.
3. Cancellation of Lessons and Refunds of Payments
Cash refunds will not be given. Credit card payments are done through a third party, as such, refunds may take several weeks to process. Credit for future classes will be provided if a refund is appropriate, but the client has paid in cash or check.
Refunds shall not be provided forclasses unless paid for at the outset of the semester in full. In that case,
Deeply Rooted Music School will provide a fifty-percent (50%) refund for classes that are cancelled after the first class but prior to the halfway point in the class schedule.
Deeply Rooted Music School will provide a full refund for classes cancelled more than forty-eight hours prior to the first class or untaken classes that are unable to proceed and for which Deeply Rooted Music School cannot provide reasonable accommodation
4. Price and Service Changes
Prices and services provided are agreed upon at time of Student Enrollment Agreement. Prices and services are subject to change at any time without notice prior to contracts for services being signed.
Contact and Privacy Policy
5. Personally, Identifiable Information
“Personally, Identifiable Information” (PII) is defined as information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Deeply Rooted Music School collects personally identifiable information in receiving your name or your children’s name, address, e-mail address, phone number, age, and other details required to provide services and collect payments. Deeply Rooted Music School does not collect PII when you contact us without requesting services.
6. Other Uses of PII
In addition to provide services and information to you, Deeply Rooted Music School may also use your PII to improve our policies: to serve you better; to respond to customer service requests; to run contests, promotions, or surveys; to ask for ratings or reviews of our products; or to follow up with updated correspondence.
7. Protecting Your PII
We use Gmail, MyMusicStaff, and Opus1 to provide information to students, all of which possess industry standard security mechanisms.
Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep information confidential. Your PII is not transferred to third-parties other than those listed in these policies for the purposes listed in these policies, and to our instructor, legal, accounting, and business maintenance subcontractors as necessary. In addition, none of your financial information is kept in-house by Deeply Rooted Music School.
We may release your PII when requested in order to comply with the law, enforce our site policies, or protect ours’ or others’ rights, property, or safety.
Your non-aggregated information is kept for no more than three (3) years after your last lesson or class with Deeply Rooted Music School. We may keep your de-identified or aggregated information for longer than three (3) years.
8. PII for Messaging
We may collect your cell phone number and/or mobile phone information for the purpose of sending your reminders and notifications. Our messaging services are hosted and maintained by Opus1; we will share your mobile phone information with Opus1 only if you opt into messaging services or if you affirmatively choose to provide that information to Opus1. If you opt-in to receive messaging from DRMS, you agree to receive information messages, including but not limited to appointment reminders and account notifications, from DRMS. Message frequency will vary. Message and data rates may apply. These services will always be opt-in, meaning you must affirmatively agree to receive text messages. You may opt-out at any time by responding “STOP” to a message. You may request assistance by replying “HELP” to any text message, e-mailing us at info@deeplyrootedmusic.com, or reaching out on our Contact Us page with the subject line “Messaging Help.”
Mobile Opt-in instructions will be sent to students upon signing up for a class or lesson.
Mobile opt-in information will not be shared with third parties for marketing purposes. All the categories identified in section 7 will exclude text messaging originator opt-in data and consent; this information will not be shared except with Opus1.
Other Policies and Terms
9. Notices to You
We may provide any notice to you under these Terms and Conditions by sending a message to the e-mail address you provide or calling the phone number you provided. Notices sent by e-mail will be effective when the e-mail is sent. Notices provided by calling will be effective upon attempt to reach the phone number.
10. Notices to Deeply Rooted Music School, LLC
To give us general feedback, including complaints, return requests, and changes of personal information, you may email us. We will respond as appropriate.
To provide Deeply Rooted Music School, LLC with official notice under these terms for any conditions requiring it, e-mail notice is sufficient.
To provide Deeply Rooted Music School, LLC with any legal notices, please provide notice by registered or certified mail to:
Deeply Rooted Music School, LLC
Attn: Legal Counsel – Polaris Law Group
11154 Huron Street, Suite 207
Northglenn, CO 80234
11. Governing Law
These Terms and Conditions, your Order, and the Online Privacy Policy are governed by the laws of the State of Colorado.
12. Dispute Resolution
In the event of any disputes or claims arising out of or relating to your purchase of any services from Deeply Rooted Music School, LLC, you agree to binding arbitration with JAMS under the JAMS arbitration rules in Denver, Colorado. The arbitration shall be before a sole arbitrator. The arbitration shall be confidential. The prevailing party shall be entitled to reasonable costs and attorneys’ fees.
13. No Waivers
The failure by Deeply Rooted Music School, LLC to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.
14. Severability
If any provision of these Terms is invalid, illegal, void, or unenforceable, that provision will be severed from these Terms without affecting the validity or enforceability of the remaining provisions of these Terms.
Last Update: April 2025